Shipping policy
Please take note that the delivery times indicated on our website are estimated and may be subject to variations due to unforeseen circumstances. Currently, due to high demand, some orders may take more than 2 weeks to arrive. For any inquiries, feel free to contact us at sokriollc@gmail.com.
SHIPPING PRICES Here at our store, we offer complimentary priority shipping for orders that meet the minimum order value specified at the top of the page. This allows you to enjoy the convenience of fast and reliable shipping at no extra cost for qualifying orders. For all other orders, shipping prices will vary based on your country of residence. The shipping rates are calculated depending on the shipping address provided during checkout. To determine your shipping costs, simply add items to your cart and proceed to checkout. Prior to completing your purchase, you will have the opportunity to review the shipping options and rates for your order. Please be aware that any customs duties or taxes levied by your country's customs agency will be your responsibility and are not included in the shipping fee.
ORDER PROCESSING We process all orders within 1-3 business days. If you believe your order has not been shipped within the timeframe specified in our shipping policy, please do not hesitate to contact us for an update. We are dedicated to offering prompt and efficient shipping services, and we will keep you informed about your order's status. Whether you have inquiries about shipping times, tracking information, or any other concerns, our customer service team is always available to assist you.
INCORRECT SHIPPING INFORMATION Our shipping labels are generated using the information provided by our customers. If you realize that you have entered an incorrect or incomplete address, please notify us immediately, and we will gladly correct it for you free of charge, provided that the order has not been shipped out yet. In the event that the order has already been shipped, please contact the courier directly to prevent complications and inform us about the error. Please bear in mind that we cannot be held accountable for any lost or undelivered packages due to incorrect or insufficient shipping information provided by the customer.
PACKAGE PICKUP If your package is unable to be delivered directly to your address and is awaiting pickup at a local post office or designated pickup point, it is essential to retrieve it within the specified timeframe. Failure to do so may result in the package being returned to the sender or potentially destroyed by the shipping carrier. Please note that if the package is returned to us or destroyed due to non-pickup, we will be unable to provide refunds or resend the package free of charge.
Contact information
Please feel free to get in touch with us for any questions or concerns regarding our products or services. Our friendly and knowledgeable customer support team is readily available to assist you. If you have any inquiries, do not hesitate to reach out via email at sokriollc@gmail.com. We are dedicated to delivering swift and comprehensive assistance to our valued customers, with a commitment to responding to all queries within 24 hours. Whether you require assistance with order placement, tracking a shipment, or resolving any issues, we are here to guide you throughout the entire process. Please keep in mind that our customer support operates from Monday to Friday, and response times may be longer on weekends and holidays.